The Core Application
Your organization runs on information — who the client is, what happened, who's working with them, what's been done, and what still needs to happen. AIDARO HUB is where all of that lives. Not adapted from a generic CRM. Not bolted together from spreadsheets and shared drives. Built for this work.
Most victim services organizations are managing case files in systems that were never designed for them — generic databases, adapted charity CRMs, or combinations of spreadsheets that someone built years ago and only one person fully understands. AIDARO HUB exists because you deserve better than that.
What HUB Does
From first referral to case closure — in one record.
Every incident has a complete file: occurrence type, referral source, assigned worker, all associated clients, every contact logged against it, and a full audit trail. Client records carry everything a worker needs to know before they pick up the phone — including flags that can't be missed.
Nothing falls through the cracks.
Every interaction with a client is logged — date, time, type, duration, notes, and the next follow-up date. When a follow-up is due, it appears on the Follow Ups dashboard. Workers see their own caseload. Supervisors see the full picture.
The safety picture travels with the file.
Safety plans are documented directly within HUB and linked to the client record. Any authorized worker opening that client's file sees the plan — no searching through shared drives, no version confusion, no plan existing only on one worker's computer.
VQRP from invoice to submission — without the spreadsheet.
The Victim Quick Response Program involves invoices, approvals, HST calculations, reimbursements, and Ministry submission. HUB manages all of it at the client level and aggregates it for reporting — including the VQRP Recoverable calculation that accounts for the Ontario HST rebate program automatically.
Submission deadlines without the last-minute scramble.
MCCSS statistical reporting is built into HUB — not exported to another tool, not reconstructed from spreadsheets. The Data Integrity report surfaces incomplete records before a submission deadline does, giving organizations time to fix problems rather than discover them.
Purpose-built for the programs that generic software ignores.
Not every organization delivers every program. HUB's module system means organizations see only what's relevant to them — and what they see is fully featured, not a workaround.
Stop re-entering information that already exists somewhere else.
Manual re-entry of police referrals is one of the most time-consuming and error-prone tasks in victim services intake. AIDARO eliminates it.
MCCSS reporting structure, VQRP claim management, Ontario HST rebate calculations, OPP NICHE referral format, Project Lifesaver program requirements — these aren't bolt-ons or configuration hacks. They are native features of AIDARO HUB, built by people who understand the regulatory and operational context your organization works in every day.